The version number of Focusrite Control is shown in the bottom right of the software, so you can compare this to the version of the Downloads page.Ģ) Ensure Focusrite Control has been installed to the main C: drive of your computer. If your i nterface is showing correctly in Device Manager but Focusrite Control still displays No Hardware Connected, please complete the following instructions :ġ) Ensure you have the latest version of Focusrite Control from the Downloads page or from your account. If you are still unable to see the interface, please Contact Support. If your interface is not shown in Device Manager, please test another USB/Thunderbolt cable and another USB/Thunderbolt port. Right-Click on the ' Start' icon > Device Manager.į ocusrite interfaces should appear under both : ‘ Sound, Video & Game Controllers’ and ' Focusrite Audio. On Windows systems, you can look in Device Manager to check your interface is being listed correctly. Please click on the relevant error message below. If you are using macOS with a Clarett Thunderbolt, Saffire or Red interface, ensure you complete the steps in this article for Apple silicon systems, and complete the steps in this article for Apple silicon and Intel systems. For help with the "Focusrite Control iOS" app for iPhones and iPads please see this article. This article addresses problems users may have with the Focusrite Control desktop application for Windows and Mac. Red Interfaces ( RedNet Control is used)Īlso, Scarlett Solo and 2i2 3rd Gen will be detected by Focusrite Control, but they display the message 'Output routing is not supported on this device' because their output controls are all located on the front of the device itself.įor users of macOS 11 Big Sur or later, you can find our support information for Intel and Apple silicon Macs here.1 st Generation Scarlett 18i20, 18i8, 18i6, 8i6 and 6i6 Scarletts (Scarlett Mix Control i s use d).1 st and 2 nd Generation Scarlett Solo, 2i2 and 2i4.Please note, Focusrite Control will NOT detect the following interfaces : Troubleshooting instructions for these errors are at the bottom of this article, but please check all of the following compatibility information first to ensure you are using the correct software and hardware. If you are not able to see your Focusrite interface in Focusrite Control, you may see one of two error messages : Applies to: Scarlett 3rd, Scarlett 2nd Gen (6i6, 18i8 & 18i20) and all Clarett interfaces.
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